WHY offer a DIGITAL SUPPORT desk?
As we gear up towards developing youth for careers in technology, mostly in 4IR, we understand that there is a great need for additional support for SMME Businesses that have experienced a massive change and severe impact on their business operations due to the COVID-19 pandemic.
WHY does your business need DIGITAL SUPPORT?
Your back office is the lifeblood of your business. Your business cannot operate if these functions do not run smoothly. Though these functions do not relate to your core business model, they serve a vital role in overall business functions.
Your back-office needs management from professionals, but having an in-house team can be a financial burden that not all SMME’s can afford. By opting for our Digital Service Desk solution, startups can:
Let their employees completely focus on building a world-class product or service, thereby drastically improving productivity, focus and efficiency.
Save abundant time and money (you’d want to be as resourceful as possible being a startup).
Have dedicated and specialized agents answering queries and helping customers with their issues, Virtual Assistance on IT, Digital Marketing, which in turn positively contributes to customer loyalty and retention.
Live Chat Support
Chatbot for website
Chatbot for social media
Management of enquiries
Social Media Presence
Social Media Strategy
Social Media Management
Remote Desktop Support
Email set up
Technical software support
Business branding and templates
Company profile development